Paychex Flex

Paychex Flex

Customer Verified
Top Rated
Score 7.4 out of 10
Top Rated
Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
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Recent Reviews

Payroll made easy

9 out of 10
May 04, 2022
Any business with more than 5 employees can take advantage of Paychex flex. Very easy to enroll new employees, assign them employee ID …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (174)
    9.2
    92%
  • Pay calculation (177)
    9.1
    91%
  • Update personal information (157)
    8.9
    89%
  • View and generate pay and benefit information (151)
    8.8
    88%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

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Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.2Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.8Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.2Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7Avg 7.7

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.5Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.4Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Direct deposit files highest, with a score of 9.2.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
I use Paychex Flex for immediate access to all payroll and tax reports, as needed. Additionally, our employees have the ability to create their own accounts for access to their individual reports.
  • Immediate access to employee reports
  • Immediate access to payroll tax documents
  • Employee access to payroll records
  • Ability to modify employee personal / payroll / tax information
  • No areas for improvement that I am aware of
For a small business, where we do not have a dedicated HR staff, Paychex Flex is quite helpful.
Human Resource Management (6)
83.33333333333334%
8.3
Employee demographic data
100%
10.0
Employment history
100%
10.0
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
100%
10.0
Organization and location management
100%
10.0
Compliance data (COBRA, OSHA, etc.)
N/A
N/A
Payroll Management (6)
33.333333333333336%
3.3
Pay calculation
N/A
N/A
Off-cycle/On-Demand payment
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
N/A
N/A
Approval workflow
N/A
N/A
Balance details
N/A
N/A
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (3)
66.66666666666667%
6.7
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (3)
N/A
N/A
Report builder
N/A
N/A
Pre-built reports
N/A
N/A
Ability to combine HR data with external data
N/A
N/A
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding (2)
50%
5.0
New hire portal
100%
10.0
Manager tracking tools
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS
N/A
N/A
  • Improved HR efficiency, thus saving time
Paychex Flex has always given immediate, accurate responses to any inquiries.
Incredibly user friendly
2
Business manager is the primary user for Paychex Flex. The business owner accesses the information on occasion, and employees have access to their individual information and reports.
2
The business manager is the primary user, with the business owner as secondary.
  • Access to payroll reports
  • Access to tax reports
  • Employee tracking
  • Paychex Flex has been very useful generating Covid PPP reports
  • I can't think of any additional uses, beyond what is provided already
Based upon the previous usefulness of Paychex Flex, I have become reliant upon it for all reports; payroll, tax, and employee. I can't imagine not having it.
No
  • Price
  • Product Features
  • Product Usability
We have been using Paychex for many years, therefore, the addition of Flex was a built-in bonus, that has become incredibly valuable to us.
  • Implemented in-house
No
  • We had no issues implementing, other than things becoming easier
We have been using Flex for a number of years. The ease of implementation was amazing.
  • no training
A representative walked me through the features, but it required very little actual training, as it's so simple to use.
Yes. A simple phone consult for the initial setup and walk-through was all that was needed.
Just right
no I do not
No - we have not done any custom code
no
I am unsure if we purchased premium support.
Yes
Yes, the staff was aware and accountable. Issues were corrected quickly.
Their support is ALWAYS exceptional, therefore, one instance can't be isolated.
  • All functions are easy and well integrated
  • There are no difficult functions to my knowledge
Even on demand reports generate quickly
  • none
  • no
n/a
n/a
n/a
Did not sell us anything beyond our needs
Great follow-through
n/a
no
  • n/a
  • n/a
No
Sarah Heller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use in the accounting office for payroll purposes. I believe it makes for an easier payroll experience for the accounting department and for the employees.
  • They make sure all your questions or issues are addressed within a reasonable time frame.
  • It gives the employees access to their information and pay stubs.
  • The app makes it very convenient.
  • I really like Paychex Flex and really cannot think of anything that can be improved.
Paychex Flex is very well suited for small businesses that are on a tight schedule with daily tasks. It might not be for a larger company with 50 or more employees.
Human Resource Management (5)
100%
10.0
Employee demographic data
100%
10.0
Employment history
100%
10.0
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
100%
10.0
Organization and location management
100%
10.0
Payroll Management (3)
100%
10.0
Pay calculation
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Leave and Attendance Management (1)
100%
10.0
Approval workflow
100%
10.0
Employee Self Service (3)
100%
10.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
100%
10.0
Asset Management
N/A
N/A
HR Reporting (2)
95%
9.5
Report builder
90%
9.0
Pre-built reports
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS (1)
100%
10.0
Notifications and Alerts
100%
10.0
  • Saved time.
  • The app is easy to use.
Paychex Flex is 100% better.
They are always there to answer any questions or concerns that I have.
Very simple and easy to follow.
Sage 50cloud Accounting (formerly Sage 50 Accounting), Microsoft 365 (formerly Office 365)
1
Accounting manager and payroll.
1
There is only one employee in the accounting office.
  • Weekly payroll.
  • Worker's compensation audits.
  • Getting all of the employees set up with the app. Not all are up to date with technology.
It is very user friendly and provides all the functions that I need to complete our payroll weekly.
Yes
Benefitmall got out of the payroll business.
  • Price
  • Product Usability
Product usability is very important. I need something that is simple, yet provides the information needed to complete payroll.
  • Implemented in-house
No
  • The process was pretty simple and easy.
  • Online training
They were very patient and answered all of my questions.
The setup with the support employee that took me step by step so I would understand how to use Paychex Flex on my own. She made the experience a good one, instead of a bad one.
  • The dashboard.
  • Downloading the GL into Sage accounting software is much better now that they changed the process.
  • The people list to the right on the dashboard. I just need to use it more to understand it.
Yes
It is great, it looks just like the PC version.
It is very easy to access from anywhere.
It is always available, even after business hours.
All has worked well, no complaints.
At first, it was hard to get a hold of someone to help. Finally I was contacted, and then after that, all went well. The employee that did help, made sure I was taken care of.
  • Excel.
  • File import/export
Only because of the time involved to get to the last screen to download the weekly payroll into our general ledger. I feel as if there should be fewer steps.
No
No
No
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