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Paycom pays but watch out for faulty features!
March 14, 2021

Paycom pays but watch out for faulty features!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is our current software for HCM at our company. It connects almost all aspects of HCM in one place.
  • Paycom is user friendly for employees.
  • Paycom has the capability to customize any report you may need.
  • Paycom has an app for managers called manager-on-the-go which allows managers to approve time off from their smartphone.
  • Paycom vacation accrual system is glitchy. The system does not award hours on a consistent basis. I have to email our specialist at least 3 times a month regarding this issue. The response I get from my specialist is always ‘I have reached out to the IT team’. It is frustrating that their IT team has not been able to get this taken care of.
  • Paycom does not prenote direct deposit account numbers. This is a big issue. Employees have the capability to update their direct deposit through their employee self-service but if they enter a wrong number, it is a problem. Paycom releases funds on paydays whether the account is valid or not and we have to wait until Paycom returns the funds back to us before we can issue a live check to the employee. This process can take up to 7 business days. This could be avoided if Paycom would prenote the direct deposit accounts.
  • The reports provided in Paycom have positioned our payroll department to better assist our Finance team.
We were able to consolidate our health benefit and performance review software with Paycom. This has been a great benefit because all the employee information stays with the employee in one place.
Our first live payroll submission with Paycom was extremely difficult however, we had the support of our transitional specialist who stayed on the phone with us for hours and worked overnight with the rest of the Paycom team to help get our payroll submitted.
Our leadership team can run roster reports at any time and check headcounts which helps during budget meetings.
Paycom is the perfect software for a company that is starting from the ground up. We transitioned from ADP to Paycom with over 800 employees and the transition was a nightmare. I do not recommend Paycom if you are a large company looking to switch HCM systems.

Paycom Feature Ratings

7.4
Employee demographic data
10
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
10
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
7
8.8
Pay calculation
10
Benefit plan administration
10
Direct deposit files
6
Salary revision and increment management
10
Reimbursement management
8
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Individual goal setting
10
Performance tracking
10
9.0
Job Requisition Management
10
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
Not Rated