Outstanding customer service at Paycom! Read if you are a small HR Team!
March 11, 2021
Outstanding customer service at Paycom! Read if you are a small HR Team!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
We are using Paycom for our whole organization. We have 2 companies under our umbrella for a total of 3 separate companies that we process payroll for. The business problems that it addresses is that it's our solution for payroll processing, benefit administration, compliance, applicant tracking, onboarding, performance reviews, and e-verify.
- Paycome has outstanding Customer Service and that is one of the major reasons why we changed HRIS providers. We were looking for a level of service and we have found that with Paycom.
- As our company grows we needed a solution that would grow with us and take us to the next level in Human Capital. Paycom does just that with all of the different modules they have to offer.
- Payroll accuracy. We've only been a client for a short time, but so far we've been running perfect payrolls and if there is a problem it is always user error and not system error.
- The Applicant Tracking System could definitely use some improvements. There seem to be a lot of steps to accomplish one thing. Need more functionality and also post to more job boards.
- For a team of one it's greatly reduced some of my administrative duties
- Efficient ways of handling merit increases and notifications
We ultimately chose Paycom because of the level of customer support and training as well as the robustness of the system. Very intuitive for the payroll and HR admin sections.
Yes, we are able to do all of our hiring, background, drug screen, onboarding and hiring within one system now.
Our implementation specialist has been by our side throughout this whole process. We have asked a lot of her and many questions and she is always very patient with us. On our first payroll day she blocked out her entire day for us so that we would have her undivided attention. That meant so much to us.
Paycom has an easy app for managers and employees to use on their own. It's very user friendly and makes it super helpful and quick for managers who are always on the go. The Employee Self Service also provides a lot of useful information for our employees.