Choose any service other than Paycom
November 05, 2021
Choose any service other than Paycom
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
We began using Paycom in July 2021. This was supposed to be start of Q3, but Paycom failed to set up our account timely, so the service began on our 3rd payroll run for the quarter. The experience was disastrous, wrought with too many errors to enumerate, so we cancelled after only 2 payroll runs. Our requests for help and complaints received little response. We have a pay-as-you-go worker's compensation payment plan with our insurance carrier. In my opinion they failed to inform us that they would not support that plan, but that we would need to run the WC report ourselves and make the payments on each payroll run. We would have never contracted the service had we known.
- Our disappointment in the service cannot be overstated. The service sounded like something leagues better than our current provider. The implementation was so horrific, we had no choice but to quickly resume service with our former payroll service.
Do you think Paycom delivers good value for the price?
No
Are you happy with Paycom's feature set?
No
Did Paycom live up to sales and marketing promises?
No
Did implementation of Paycom go as expected?
No
Would you buy Paycom again?
No