Choose any service other than Paycom
November 05, 2021

Choose any service other than Paycom

Jeffrey Kirby | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We began using Paycom in July 2021. This was supposed to be start of Q3, but Paycom failed to set up our account timely, so the service began on our 3rd payroll run for the quarter. The experience was disastrous, wrought with too many errors to enumerate, so we cancelled after only 2 payroll runs. Our requests for help and complaints received little response. We have a pay-as-you-go worker's compensation payment plan with our insurance carrier. In my opinion they failed to inform us that they would not support that plan, but that we would need to run the WC report ourselves and make the payments on each payroll run. We would have never contracted the service had we known.
  • Our disappointment in the service cannot be overstated. The service sounded like something leagues better than our current provider. The implementation was so horrific, we had no choice but to quickly resume service with our former payroll service.

Do you think Paycom delivers good value for the price?

No

Are you happy with Paycom's feature set?

No

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

No

Our experience with Paycom was an abomination. Our account was set up with numerous errors resulting in numerous payroll errors for both payrolls that were processed with them. When we switched back to our former provider, the reports for our employees' earnings were incorrect, which resulted in further reporting errors in our employees' paycheck stubs. 2 people resigned over the payroll errors, having lost confidence in our company. I cannot overstate our horrendous experience. DO NOT CONTRACT THIS COMPANY TO PROCESS YOUR PAYROLL.

Paycom Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
1.0
Pay calculation
1
Benefit plan administration
Not Rated
Direct deposit files
1
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
1.0
Approval workflow
Not Rated
Balance details
1
Annual carry-forward and encashment
Not Rated
1.0
View and generate pay and benefit information
1
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
1.0
New hire portal
1
Manager tracking tools
1
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Paycom Representative | TrustRadius Reviewer
    Paycom Representative
    (Vendor Representative) commented 3 years ago
    Hi Jeffrey, we are surprised to read your review as it is our understanding that your client team had diligently worked to resolve any issues or concerns as they happened. Our goal is to provide exceptional service for all clients. Your representative should have already reached out, but let us know if we can be of any further assistance at feedback@paycomonline.com.

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