Pendo Delivers!
October 16, 2018

Pendo Delivers!

Gareth Bradley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We use Pendo for two primary reasons; firstly to track feature usage and engagement and secondly to embed learning into our administrator user journey. Pendo nails our requirements for both.

On the feature tracking front, we are using the platform to track the user clicks and journey within our platform. This is incredibly helpful for us as we are starting to build a real picture of feature usage and penetration across the client base. The ability to slice and dice this data across all accounts improves our decision making no end. We use the data when deciding to enhance or enlarge certain feature sets.

When it comes to embedding help, we are a little less mature here. Our focus has been on the need to promote new features that we deploy as well as to guide administrators around the configuration of the feature. This helps us to drive adoption against our goals.

  • Easy to tag the pages and features once you get orientated.
  • Nice visuals to track usage against goals that you set.
  • Simple to track account by account data as well as looking at more global views.
  • Nice tagging feature to group the pages and features by use case or persona.
  • The account dashboards could be exportable per the visuals in the platform.
  • I'd welcome more visual options on the account pages.
  • I think it could really benefit from some machine learning injections to suggest linkages and accounts that may be trending down on activity levels.
We felt for our needs Pendo had a better fit for onboarding and ease of use by groups outside of Product. I think this still holds true and it's been easy for us to onboard into our product code.
Tracking accounts, features and pages is really what we bought Pendo for and it's been a massive help.

We use this inside of product and client success in order to track the health of each account and to be more tactically aware of clients who may be struggling with adoption.

We have been less proactive with the embedded learning and NPS but that's something we will look to bring to the fore moving forwards.