Overall Satisfaction with Pendo.io
Pendo.io is used across our organization to access valuable insights that help our teams identify changes in customer engagement, identify churn, and conduct outreach to new users, active users, and power users. Specifically, we leverage Pendo.io to determine highly used and valuable features, monitor user retention, identify champions, and identify when users fall below a certain engagement/activity threshold.
- User/product adoption.
- Insight into funnels and paths.
- Identify top user accounts.
- Improving segmentation.
- More flexibility within dashboards.
- More areas for collaboration within and across teams.
- It helped to inform training enablement strategies and outreach.