Enhance your Customer's Experience, Playvox is here!
February 24, 2022
Enhance your Customer's Experience, Playvox is here!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
We use Playvox to audit agents' interactions with Customers, Partners & Riders, Playvox helps us in maintaining Quality and gauging the overall customer experience towards Agents and organizations.
- Agent can be coached on their mistakes and Playvox document that coaching
- Playvox helps us to determine the overall product knowledge of our agents via Quizzes and evaluations
- Information extraction is too feasible and easily accessible.
- Sometimes it takes time to download file/raw data
- Uploading test/quiz is little difficult
- Playvox helped a lot to upraise the Customer experience
- Agents Knowledge and feedback are now much smoother and effective
- Users are now able to see their mistakes and have access to learn from their mistakes
Playvox is more convenient for users as well as for Performance Analysts to analyze the overall performance and goals, Easy to get access and implement without hurdles.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes