Great software for saving time

Being able to allow all budget holders access to their reports via Prophix and having charts on the dashboards which give an image of where we are financially as a company each month is really helpful, our users appreciate the access and not receiving emails with reports. The drill down in the reports provides much more detail for the budget holders and going forward we are going to try to use the line item details to provided a greater amount of information. Using the Detailed Planning Manager for Personnel Planning during budget setting was a game changer - being able to view the costs and being much more accurate with regard to start and end dates and applying a cost of living increase which we could adjust to see how it would affect the budget overall was really helpful.

Once the integration reports are set up then it is really easy and you can add the processes to schedules which allows all of the integration to be automated. Receiving feedback on the success of the processes is also really helpful so you can see at a glance if everything has worked overnight.

I have used other reporting software over the years and so far this has been the simplest to set up, the most flexible to use and we have not yet used Prophix to its full capacity. Over the next year or so I can see us extending our use of Prophix to include any number of other functions.

We have the ability to add to the functionality of Prophix if we need to and to request additional licences if we need to have additional users. There is a cost associated with this but at least we don't have to change our supplier as I don't think that we will outgrow Prophix.

There have been very few times that Prophix has not been available and we have been informed ahead of time. The only issue that we have is when we update cubes or import information and run processes during working hours which stops access for a short period of time but this is more about our processes than Prophix.

I believe that if you have a huge amount of data that is imported or being processed then the system will slow down but currently the amount of data that we are importing (which is not a small amount) is not causing any issues. Pages load quickly and queries do not slow up the running speed.

N/A I wasn't involved in the sales process

Prophix support team and the onboarding team have been really easy to work with, we have contacts not only in Canada but also in the UK and our Finance software team are in Portugal but we have not had any issues even with a bit of a time lag. Currently our main contact is in the UK and we have a very speedy response to any queries or issues that we may have.

The support that we have received from Prophix for any issue that we have had is really good.
We have recently set up a new cube for our engineers tasks and whilst we were receiving support for this we also resolved an ongoing issue that the tech spotted during a review of the data imports.
The support team always appears to go above and beyond to ensure that we have a great system.

The in-person training is part of the Academy training, you work through the tasks and get to a point where you have to book in a training session. This really helps to get to understand how other people use Prophix and there are opportunities to gain insights into ways to work around any issues that you may have.
The trainers are very knowledgeable and helpful.

Prophix academy is the most in depth training available for any software that I have had to become familiar with. You can choose your courses and work through them, some of them included an online live training session which allows you to ask questions and to see how other users are getting on with Prophix.

The implementation was fairly straightforward, understanding how the hierarchy works in Prophix was the most important thing but once that was set up then creating reports and dashboards for the budget holders was just a little bit time consuming. Training our end users on the system was simple as we are not sharing the report creation or ad-hoc processes with them.

The configuration of Prophix is about right, the only small issue that we have is the restricted colors for the charts in the dashboards but we do have the ability to request our own color palette if we want to pay for it. The template studio allows you to create any report in any format and to incorporate other data reports and charts to replicate any reports that you may have to use for board or management.