QuestionPro powerful product hindered by awful user interface
February 22, 2016

QuestionPro powerful product hindered by awful user interface

Donald Sull | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuestionPro

My research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.
  • Once you have designed a survey it is easy to send out to respondents and administer.
  • QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
  • QuestionPro generates basic charts that are decent for visual inspection of results of survey.
  • Earlier versions of the user interface were intuitive and easy to use.
  • The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
  • Customer support is not very helpful.
  • Results of survey are not exported in a way that is easy to translate into R data frame.
If you have a high tolerance for a non-intuitive user interface, are willing to invest the time to understand how to write and edit surveys, and do not work with a team of people who all need to master the software, it might work ok.

QuestionPro Feature Ratings

Survey templates
Not Rated
Themes
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
5
Question design help
2
Multiple question types
9
Survey logic flexibility
9
Response tracking
9
Data export
2
Standard reports
5
Custom reports
Not Rated
Analytics
2
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
2
Compliance
Not Rated