Quickbase Review
June 20, 2023
Quickbase Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Quickbase
Well, Quickbase is actually the structure of the old operation that we have in the company. We have people that were in the warehouse, but most of the technicians are in the field. So that is the connection between everything that happened in the field and the staff that work in the office or right now after the pandemic, in home. So without the software, it's not possible to do it.
In the beginning we need to know exactly how we want to solve the problem. Usually when you go with software that is already made, you adjust to the software, but now we have a perfect fit for us. So thinking about how to do it was a challenge in the beginning.
In the beginning we need to know exactly how we want to solve the problem. Usually when you go with software that is already made, you adjust to the software, but now we have a perfect fit for us. So thinking about how to do it was a challenge in the beginning.
- Okay, so in the past when our technician in the field did a job, they send an email with the picture. But at the end of the day, my staff has 100 emails, and it was very difficult for them to try to simplify the information. So now all my technicians have the app. So they take a picture before and after the job. They don't need to think, they just need to follow instructions. The program simplifies all the information for the different departments that I have and the invoicing and the process to answer to the customer service fast, very fast.
- I guess one of the challenges I know because I asked the staff of Quickbase is when you are dealing with the picture. Because a picture is external, it's an attachment. Right now I have fields that say "Follow 1," "Follow 2," or "Follow 3," because I can't send in, an attachment with multiple files. So that is an issue. But the good thing is most of my jobs, they don't require more than five pictures. When I have more than five pictures, I use another tool.
- As Operation Manager with 100 technicians and more than 500 accounts, I cannot do that without QuickBase.
Because this program is created for us, whatever my staff is asking for, they are going to receive. So we are not losing time guessing what we wanted. All of the information that is in the fields, it's exactly the information that my guys needed to return to our customers. That's perfect.
I think it can work better. Right now I am the only developer in the company because we are not a huge company. But in the future, I'm going to hire someone to help me. It is interesting because that person lives in Mexico. So I guess that's one of the good things that we can do with a platform like Quickbase.
Before Covid we used to have these big machines, people punch in, punch out. When we start growing, we would have a lot of these machines, so we decided to create a punch-in app with Quickbase, it is cheaper. It is a good technology and we have real-time information. We know exactly where the guys are.
Do you think Quickbase delivers good value for the price?
Yes
Are you happy with Quickbase's feature set?
Yes
Did Quickbase live up to sales and marketing promises?
Yes
Did implementation of Quickbase go as expected?
Yes
Would you buy Quickbase again?
Yes