Quickbooks
Updated April 16, 2025
Quickbooks
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with QuickBooks Online Advanced
QB sucks, go somewhere else. they are overpriced, their program is costantly crashing, at least the online version of it. Having to constantly close it down and restart to get it working again.
Customer service is horrible, most of their call intake is in another country and most can't be understood, they are slow to respond to problems or security risks. We notified them that somebody created a 2nd account with our company name and we were getting calls and emails from all over the world, that their credit card had been run by our company. obviously it was not us, reported it to QB and they said they were not showing a 2nd company, even though we got an email telling them our account was set up successfully. Sent all this info to them and never heard anything back from them or their security department. 2 years later they are taking us to collections for thousands of dollars that they claim our company owes them. We even reported it all to the FBI at the time it was happening, but we were told nothing they could do because it was occuring somewhere from outside of the USA. Quickbooks is horrible and they employ too many 3rd party companies outside of the USA, that speak. horrible English.
Customer service is horrible, most of their call intake is in another country and most can't be understood, they are slow to respond to problems or security risks. We notified them that somebody created a 2nd account with our company name and we were getting calls and emails from all over the world, that their credit card had been run by our company. obviously it was not us, reported it to QB and they said they were not showing a 2nd company, even though we got an email telling them our account was set up successfully. Sent all this info to them and never heard anything back from them or their security department. 2 years later they are taking us to collections for thousands of dollars that they claim our company owes them. We even reported it all to the FBI at the time it was happening, but we were told nothing they could do because it was occuring somewhere from outside of the USA. Quickbooks is horrible and they employ too many 3rd party companies outside of the USA, that speak. horrible English.
Pros
- nothing
- it's always crashing or getting stuck
- currently looking for another provider.
- Quickbooks is going to price themselves out of business.
Cons
- customer service is hard to use because they offshore their phone reps, hard to understand and often get no resolve to issues
- We had a problem with a notification that somebody had requested another account in our company name and I called in to report that we had not requested another account, I was advised they would get back with me, which never happened
- My major complain is lack of good english speaking customer support and their lack of follow through on issues that do arise. It's like they don't care because they are so big.
- none it's expensive and works like feces.
- Keeps track of our inventory if it is accurately input into the system.
- Over all a great program.
definetly not worth the always rising cost of the online version.
sucks, always crashing and getting stuck. It take much longer to create invoices and estimates, because of this issue.
Not at all.
bottom of the pile
Do you think QuickBooks Online Advanced delivers good value for the price?
No
Are you happy with QuickBooks Online Advanced's feature set?
No
Did QuickBooks Online Advanced live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of QuickBooks Online Advanced go as expected?
No
Would you buy QuickBooks Online Advanced again?
No
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