QuickBooks Online Advanced - wasn't broke but they "fixed" it.
January 22, 2024

QuickBooks Online Advanced - wasn't broke but they "fixed" it.

Lisa A Lewis | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online Advanced

QuickBooks Online Advanced enables me to add unlimited GL accounts, Classes and Location tracking. This is a huge benefit for the larger clients that I manage. Up until recently, QuickBooks Online Advanced was a flawless workhorse machine. Sadly, recent changes have created havoc for me across the board in all QuickBooks Online Advanced platforms. My thoughts about the software have greatly diminished.
  • Unlimited GL Accounts
  • Unlimited Classes
  • Unlimited Location tracking
  • Should not make comprehensive changes across the board
  • In my experience, errors seem to be the norm now and support cannot correct
  • In my experience, when tickets are elevated for service, nothing is ever done.
  • Previous version of QuickBooks Online Advanced has made accounting easy and seamless (again, until the recent changes)
Immediate. No issues beginning or continuing usage until recent changes across all QuickBooks Online Advanced platforms.
Employees, Clients and Vendors are all scattered across the United States. QuickBooks Online Advanced ties everyone together and makes things easy.
My Clients are in the Nonprofit industry and QuickBooks Online Advanced is not necessarily a good fit but it is user friendly for the client-side. I have used other platforms for which reporting for nonprofits is far better however the overall workability of QuickBooks Online Advanced makes it a better choice for me - or at least it did until recent "improvements."
Similar in structure but Xero reporting is better. Considering a shift to Xero in the near future if the many issues with QuickBooks Online Advanced are not resolved quickly.

Do you think QuickBooks Online Advanced delivers good value for the price?

Not sure

Are you happy with QuickBooks Online Advanced's feature set?

Yes

Did QuickBooks Online Advanced live up to sales and marketing promises?

No

Did implementation of QuickBooks Online Advanced go as expected?

Yes

Would you buy QuickBooks Online Advanced again?

No

Again, it is a recent change of too many things that now do not work hand in hand. In my experience, error messages are constant and do not relate to anything being done; Things that used to work, no longer work. Too many issues as of late which make me consider other software options.

QuickBooks Online Advanced Feature Ratings

Accounts payable
9
Accounts receivable
9
Cash management
9
Bank reconciliation
10
Expense management
9
Time tracking
9
Multi-currency support
7
Multi-division support
9
Regulations compliance
Not Rated
Electronic tax filing
8
Self-service portal
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
9
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
8
Inventory tracking
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
9
Dashboards
8
Standard reports
8
Custom reports
9
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
9
Single sign-on capability
8