Qvidian's customer service versus that of AccountEdge is like night and day. I was on the phone for hours with AccountEdge only to have my issue left unresolved and me disgruntled. Qvidian has always promptly responded to any issues I may have throughout the day and stayed with me until my concerns were remedied. To top it off, my account executive, and every other individual involved with my particular account, has always made me feel like I am the only customer they have. The personal level really makes a difference.