Top notch customer service and easy to use system
October 12, 2021

Top notch customer service and easy to use system

Danica Nii | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Recruit CRM

We are a small staffing firm that fills positions for our clients. Each of our team members use the system on a daily basis to manage candidates, enter notes, and communicate with one another about jobs and candidates. The system helps to keep us organized and track progress with candidates. We can also track communications with candidates, send them pertinent information related to the job and client they've applied to, and utilize the candidate data as a sourcing database for future positions.

Pros

  • Customer service is top notch
  • They listen to user feedback and are constantly making improvements based upon this feedback
  • The system is recruiter-friendly and intuitive

Cons

  • The email functionality is basic, but works for our team.
  • The scheduling function process is built into the system and is one thing we aren't able to customize
  • The reporting options are vey limited at this time
  • The system provides us with a useful database to use as a source for potential candidates
  • The system streamlines the process of reviewing candidates by providing many ways to view data
  • The system tracks communications between team members and between us and candidates for easy reference
We use several different systems among all of our clients. We used Zoho Recruit ourselves for many years. We have found RCRM to be MUCH more user friendly and customizable. I can't speak on the customer service for the other systems, but Zoho customer service was awful. They had terrible follow up times and lots of communication barriers. RCRM customer service does not even compare. They are great, very timely, always helpful.

Do you think Recruit CRM delivers good value for the price?

Yes

Are you happy with Recruit CRM's feature set?

Yes

Did Recruit CRM live up to sales and marketing promises?

Yes

Did implementation of Recruit CRM go as expected?

Yes

Would you buy Recruit CRM again?

Yes

There is always room for improvement and I believe RCRM is a great system that is adapting to what it's users want and need. The system suits our needs and is a huge improvement from our previous system. I can't say enough good things about the customer service. They have great follow up and always get back to me within the same day. If there is ever an unknown, there is a timeline given for follow up and a promise to get it resolved. They always come through. It's important to have a team behind your software that listens and adapts.
Again, the customer service team is awesome. They always respond in the same day and have resolved any issue I have ever had. They have made improvements to the system on a weekly basis, always improving for their users. There is a forum where you can leave your feature suggestions and vote on ones left by other users. The reps will jump on a call or screen share with you if you need to be walked through anything. They go above and beyond.
The system is definitely built for recruiters, so I don't think it would be suitable for a single company only hiring internal positions. There is the ability to add clients or companies, track deals, and track potential clients. I don't see these features as being useful to a single corporation.

Recruit CRM Feature Ratings

Recruiting / ATS
9.2
Company Website Posting
9
Publish to Social Media
10
Job Search Site Posting
10
Customized Application Form
10
Resume Management
10
Duplicate Candidate Prevention
8
Candidate Search
10
Applicant Tracking
10
Collaboration
8
Task Creation and Delegation
9
Email Templates
10
User Permissions
10
Notifications and Alerts
10
Reporting
5

Evaluating Recruit CRM and Competitors

Yes - We switched to RCRM from Zoho Recruit. Zoho was not great at using as a database for sourcing candidates. We wanted an upgrade and definitely got one.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The most important factor in choosing this system was the usability. We were looking to use our database in a more functional way and needed a good advanced search feature. RCRM has a boolean search feature available, which has helped to locate potential candidates in our own system. The second most important factor was customer service and we are very impressed with that area as well.
We would not change anything. We reviewed and tested out several systems before selecting RCRM.

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