Rescue is a great support tool for advanced administration
August 18, 2022
Rescue is a great support tool for advanced administration
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rescue
Current tools like web conferencing solutions such as Webex or Teams are limited in their functionality. You face problems like UAC prompts or other limitations that screen sharing tools cannot solve. Being able to run scripts, see the boot menu and have full control of a users machine is the only way support issues can be fixed easily.
- Scripting
- Support for multiple OS
- Boot menu support
- Configuration menus could be improved
- Copying settings between sections
- Positive impact on getting time back avoid UAC prompts
- Better response time for reboots and picking back up automatically
Teams does not handle UAC prompts or reboots well. Rescue allows to get around this issue as well as being able to run reports, scripts, and automatically reconnect on reboot. Teams also has limited sharing capabilities and we needed a tool that also supported mobile phones for harder support issues.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes