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RingEX has done a great job for us.
January 29, 2024

RingEX has done a great job for us.

David Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

Mobile cell phone usage is a must for us. RingEX makes it easy to use. Auto Attendant is important as well to us. RingEX does a great job here. They were also able to use our existing Mitel phones. That saved us a lot of money. Their support has been outstanding.
  • Auto-Attendant
  • Multiple ways to use system, mobile, computer and physical phone.
  • Greetings
  • The admin portal has improved, but the UI needs a little work.
  • Search in the admin portal doesn't always work well.
  • Helping us get our SMS set up successfully. I know it isn't you creating a problem.
  • We are saving about $500 a month from Mitel.
  • Allowing our users to use the firm phone number from their mobile device. This is huge.
  • Ease of use of the different apps
We've never had an issue with reliability.
We were on a Mitel system that did many things well. I don't know that we saw much from a productivity or efficiency standpoint. It just continued to provide good-quality servers and support.
They stack up great.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

No

Would you buy RingEX again?

Yes

It has been a win-win for us. I have recommended it a number of times already.

RingEX Feature Ratings

9.5
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Call reports
10
Directory of employee names
8
9.2
Answering rules
10
Call recording
10
Call park
8
Call screening
10
Message alerts
8
VoIP system collaboration ()
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10

Using RingEX

70 - All areas.
2 - IT Director and IT support.
  • Managing Members.
  • Recording calls.
  • Auto-Attendants.
  • Calling trees.
  • Calling Trees.
  • Transcribed voicemail.
  • Mobile device usage.
  • Not sure. More mobile usage.
It's a no brainer right now.

Evaluating RingEX and Competitors

Yes - MItel. Because it was going end of life.
  • Cloud Solutions
  • Ease of Use
Ease of use. It is easy to use.
Not sure I'd change it. But I would get better information on implementation. Implementation was a nightmare. Not all RingEX's fault, though.

RingEX Implementation

I think the sales team could do a better job warning their customers about things to look out for.
  • Third-party professional services
ClearlinkIT
Yes - This was a problem. But it was mostly our problem.
Change management was minimal - None.
  • Porting over numbers.

RingEX Support

They have done a great job overall. Sometimes, you have to start a new conversation with someone else, but generally speaking, it's been great. They helped us save around $500 a month.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
Yes. It has been worth it.
We had about 50 temp numbers that were given to us for implementation. But RingEX kept them on our account, costing us about $500 a month. We were able to get them off pretty quickly. It was not a very difficult process.

Using RingEX

Works great for us.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Recording calls.
  • Voicemail transcribing.
  • Mobile usage.
  • None that I can think of.
Yes - It works great for us.