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Sage Intacct stinks and their sales dept will shake you down
August 05, 2023

Sage Intacct stinks and their sales dept will shake you down

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We moved from QB to Intacct because we needed multi-entity support. It was very helpful for that. We use it to run the books for our business - from credit card spend and AP Bills to tracking commissions (a weakness of Intacct), and our general ledger.
  • multi-entity
  • interface and design - not intuitive
  • reporting and ease of creating advanced reports with filters
  • searching the system (basically doesn't work)
  • advanced filtering of lists (anything other than exact match and wildcards on a list aren't possible)
  • custom objects are customizable, but lacking in fully powerful customizations
  • API access seems difficult - platforms like Zapier (which could be hugely helpful) do not integrate with Sage Intacct
  • support is total crap
  • invoice document templates run on MS Word 2007 which is highly limiting for advanced customizations
  • slow and not always the most responsive when processing or saving certain things
  • user interface is a steep learning curve and seemingly hasn't been updated since the early 2000s
  • very few keyboard shortcuts available, which is frustrating when trying to key in lots of data
  • it's a really forking expensive platform to use. and they just keep shaking you down for more money as soon as you want to do anything else on the platform (god forbid you get stuck in the "we have to build a custom solution for you" rabbit hole...)
somewhat
multi-entity has been very helpful. dynamic allocations was sold to us but it was useless and also poorly implemented so that was a waste of time/money
really freaking difficult. huge learning curve. even compared to the dinosaur that is QuickBooks Online, Sage Intacct is years and years behind when it comes to ease of setup and ease of learning the platform.

we had an external vendor help us but later we've discovered many errors from the advice they offered and have had to roll things back

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

Yes

it's good for multi-entity usage, but it's also not the most intuitive thing to use, is sold as "cloud first" but doesn't integrate with everyone (they just tried to shake us down for more money to re-build the integration with Citibank, one of the largest banks in the united states), and is slow and unresponsive when processing certain things

Sage Intacct Feature Ratings

3.7
Accounts payable
4
Accounts receivable
4
Cash management
3
Bank reconciliation
1
Expense management
3
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
6
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
2
Journals and Reconciliations
5
Enterprise Accounting
5
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
2.5
Pricing
Not Rated
Order entry
3
Credit card processing
2
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
2.0
Dashboards
2
Standard reports
3
Custom reports
1
1.0
API for custom integration
1
Plug-ins
1
8.0
Role-based user permissions
6
Single sign-on capability
10

Using Sage Intacct

ProsCons
Relatively simple
Consistent
Do not like to use
Difficult to use
Not well integrated
Slow to learn
Cumbersome
Feel nervous using
  • lol none
  • the interface
  • always clicking save (and no keyboard shortcut to save)