Item: SAP Sales Cloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use SAP in our company for sales, operations, purchasing and accounting. We wanted to reduce customer dissatisfaction after the purchase of our
products, avoid legal issues and get more sales with the same clients.SAP CRM is well suited to take care of an enterprise organizations ticketing and incident management system.

Pros and Cons

It works on a framework which is well versed and simplified.
Interaction center and Service modules helps customer/employee services effectively by identifying all the history and searching knowledge base.

Not enough support sites for SAP CRM 7. Hard to get answers to technical issues
Mobile and Reporting capabilities

Return on Investment

We can view our customers and their purchasing histories in greater detail thanks to SAP Sales Cloud's simple integration with other platforms
Negotiations with customers and sales to potential customers are done much faster and easier. SAP Sales Cloud is a CRM with positive results and the efforts of the sales team usually lead to a definite sale. Easily create leads and manage them for better results

SAP Sales Cloud Streamlining Business Processes

I like integrated Ai in the SAP Sales Cloud because of intelligent
recommendations for better sellings. Also the SAP learning has also
taught me different scenarios for better sales and I use them in real
projects through software. I can check active leads and opportunities
for selling realtime and choose best options for higher sales. Review collected by and hosted on G2.com.

Scalability

Through SAP Sales Cloud automation software, our product and service
inquiries can be led to buyers. It has very useful intelligent advice ,
smart insights, and professional analytics report.

Alternatives Considered

Formstack for Salesforce

t is very interesting to understand the needs of customers through a
software, each customer has a separate case and file, and all
correspondence is analyzed by the system and artificial intelligence. I
like analytics and insights adviced by app.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

Adobe Marketo Engage, Microsoft Power BI, Salesforce CMS

Likelihood to Recommend

Our sales operations were revolutionised by the implementation of SAP
Sales Cloud since it gave us a centralised platform for managing
customer connections. We were able to combine client information from
numerous sources into a single, complete database thanks to the
software. We were able to learn a lot about our customers' interests,
purchasing patterns, and interactions with our business thanks to this
comprehensive understanding of who they were.

"Simplifying Efficiency" SAP SALES CLOUD

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud