Hassle free SAP Service Cloud
September 11, 2023
Hassle free SAP Service Cloud
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
We have implemented SAP Service Cloud across ASIA PACIFC and we have service partner and inhouse service technician model. We booked complain/Product Query/Replacement/Refund /Installation of product in the SAP Service Cloud platform. We have CTI adapter which is integrated with SAP Service Cloud so when call lands in the system, it pop up customer information on the screen and further agent discuss with consumer regarding his requirement . based on requirement ticket created in the system and assigned to service partner or inhouse service technician and further ticket gets closed by SP/technician . if sp resolved case for inwarranty product , company pay them the in warranty repair charges otherwise SP pay to company as royalty to company for non warranty repair
- Installation ticket
- repair ticket
- replacement
- refund
- report are very slow if data is high
- workflow not trigger as per expected scheduled time
- Yes it reduced resolution time
- yes fast processing of tickets
- yes increase brand value
Yes we noticed SLA time reduced , assignment of SP is hassle free now, technician can check stock in SAP Service Cloud instaed of going to source system
we have used sales cloud and it is also working fine for 6 yrs
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes