Outdated UI and Frustrating Career Site Builder
December 19, 2023

Outdated UI and Frustrating Career Site Builder

Ujjawal Poonia | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Employee Central Payroll
  • Employee Central Service Center
  • Learning
  • CSB tool

Overall Satisfaction with SAP SuccessFactors

I recently had the opportunity to work with SAP SuccessFactors, and
unfortunately, my experience left much to be desired. While the platform
boasts a comprehensive suite of human capital management solutions, in my opinion, the
user interface (UI) and the Career Site Builder (CSB) were major pain
points that significantly impacted usability. I think the platform's failure to provide a user-friendly and developer-friendly
environment poses a significant hurdle for organizations looking to
leverage its capabilities effectively. Also the reason why we remove the SAP's Job board is that it's diability to post jobs directly on LinkedIn. Until these issues are addressed and the platform undergoes a
much-needed modernization, it may be worthwhile for prospective users to
explore alternative solutions that better align with contemporary
expectations.
  • Profile Management
  • Organization Chart
  • Employee Appriciation
  • CSB Portal
  • UI Design
  • User Experience
  • Trained Technical Staff
  • Positive so far as per the staff feedback
We're not using any other SAP products so can't comment on that.
Developers on our team faced a steep learning curve when attempting to
work with the Career Site Builder. I think the lack of clear documentation and
unintuitive design made it difficult for them to understand the
underlying structure and make the necessary customizations. This, in
turn, led to a frustrating development process, resulting in a
less-than-ideal implementation of our career site.
We're using SAP for employee journey after he joins the company but before that we're using JazzHR as their recruiting process is easy and jobs are directly posted on LinkedIn from their platform also their UI is modern and UX is easy to understand.

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

No

Did SAP SuccessFactors live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors go as expected?

No

Would you buy SAP SuccessFactors again?

Yes

One of the first things that struck me was the outdated UI of SAP
SuccessFactors. In an era where sleek, intuitive interfaces are the
norm, SuccessFactors felt like a relic from the past. Navigating through
the various modules was cumbersome, and the I think the overall aesthetic lacked
the modern appeal expected from an enterprise-level software solution.

SAP SuccessFactors Feature Ratings

Employee demographic data
7
Employment history
7
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
9
Organization and location management
7
Pay calculation
6
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
6
Direct deposit files
Not Rated
Salary revision and increment management
7
Reimbursement management
Not Rated
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
5
View and generate pay and benefit information
6
Update personal information
8
View job history
7
View company policy documentation
6
Employee recognition
7
Report builder
7
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
7
Performance improvement plans
6
Review status tracking
7
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
Not Rated
Corporate goal setting
8
Individual goal setting
6
Line-of sight-visibility
7
Performance tracking
4
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
1