SAP SuccessFactors Review
May 20, 2024

SAP SuccessFactors Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central Payroll
  • Employee Central
  • Recruiting
  • Onboarding

Overall Satisfaction with SAP SuccessFactors

Presently for core HR transactional activities (HR, Payroll, REC, ONB), but into the nest phase for LMS, Performance, Compensation. The second phase allows us to utilise the technology for our growing ambitions. SAP SuccessFactors addresses issues around interpolation for our data, but also provides a consistent, integrated data base that address wider benefits both up and downstream.
  • Ease of use - For the most part the software is intuitive
  • Extensibility - Ability to drive more functionality from connection modules and tools
  • Continuous development - Progress of development gives confidence to customers that the product will continue to remain relevant
  • Consistency - Parts of the system move forward at different speeds, so visual UI can be inconsistent
  • ECP - Needs to move to fully cloud based without need for native GUI access
  • Configure Business Rules - Needs to move to a modern drag and drop workflow builder style interface to build whole processes. Sharing rules with SMEs doesn’t give them the full appreciation of workflows/calculations/approvals/notifications steps
  • Recruitment - Speed and efficiency gains
  • Audit and compliance - Workflow tracking, reduction of off system traffic and data transfer
  • ESS - Enhanced capabilities for employees and reduction on HR load
Limited time live with product and opportunities to explore capabilities
Implementation with SAP partner.

Considerable knowledge and experience, but as with any project it’s important to be realistic with expectations and outcomes. Organizational maturity and effective change management are important factors when looking to move from old, archaic technology and processes to SaaS. Overall the implementation was a terrific learning experience and we take those learnings into our phase 2

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

No

Would you buy SAP SuccessFactors again?

Yes

To my previous points, there are some areas where SAP SuccessFactors need to develop the solution for end user SuperAdmins. When we transcribe requirements and workbooks back to customers, who often think in terms of visual workflows, we suffer because of the way in which configure business rules work/are built. In addition, not everything is focused under business config/configure business rules and therefore Recruitment has its own specific config, as does ONB. Overall however, it’s a great SaaS and very obvious how much cotinuous development SAP are putting behind the suite of tools.

SAP SuccessFactors Feature Ratings

Employee demographic data
8
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
8
Pay calculation
7
Support for external payroll vendors
7
Off-cycle/On-Demand payment
7
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
7
Approval workflow
8
Balance details
7
Annual carry-forward and encashment
8
View and generate pay and benefit information
8
Update personal information
10
View job history
7
View company policy documentation
8
Employee recognition
5
Report builder
6
Pre-built reports
5
Ability to combine HR data with external data
3
New hire portal
7
Manager tracking tools
6
Job Requisition Management
8
Company Website Posting
7
Publish to Social Media
5
Job Search Site Posting
7
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
8