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SL1 allows you to monitor more, with less noise.
May 18, 2020

SL1 allows you to monitor more, with less noise.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with ScienceLogic SL1

We utilize SL1 to enable and empower our customer to monitor their IT estate and services and drive down their MTTR's.
We are give them unparalleled visibility into their most critical business service, to reduce event noise, utilize event correlation and look at key metrics thus enabling them to quickly and effectively diagnose, root cause, identify resolution groups to remediate the incident and reduce the costly downtime.
  • Event correlation.
  • Solid architecture.
  • IT Service monitoring.
  • Complex.
  • Steep learning curve.
  • Dated UI.
  • Reduced MTTR.
  • Better cross SILO interaction.
  • Single pane of glass (reduced running costs).
Yes - Our customers have been able to reduce the number of tooling by utilizing SL1.
This would be best answered by our customers, but I do honestly believe that they have managed to gain valuable insights into their estate through proper implementation of the SL1 product.
SL1 has enabled us to bundle their product into an MSP offering to empower our customers whilst we look after the platform.
SL1 does have a built in automation engine allowing the actioning of various tasks, both on the system and remotely.
SL1 allow for much greater flexibility, the ability to do IT service modeling and dependency monitoring.
SL1 is very good at having your services mapped out to enable root cause in the event of an incident.
It's able to cover a large amount of devices so in essence it provides broad coverage and it's extensible as well, however it's not doesn't necessarily goes as deep as some purpose built tools. This may not be a bad thing as it allows them to focus more on the functionality as opposed to the nuance of every single device, but where it then makes up for this is to be able to ingest other data sources and still give you IT/Business service visibility.