So Happy with My ScreenConnect Purchase
April 14, 2017
So Happy with My ScreenConnect Purchase
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
I use ScreenConnect to remotely assist my clients. It has saved me time and money by making it quick and easy to get connected to a user. With the solutions I was previously using I would often spend more time trying to get connected than I did actually fixing the problem once I got in.
- Plays nice with firewalls and antivirus making it easy for even the least savvy end users to get connected without trouble.
- Interface is smooth with no lag so I can complete the task at hand without waiting for the remote display to catch up when I've moved the mouse or clicked on something.
- Fully customizable with my company logos and so much more professional than using a free product that isn't branded. It can also be embedded so that it's accessible directly through my website.
- The ability to automatically have the client reconnect to a session after a restart is particularly nice. Previously I would have had to make startup changes or have the user manually reconnect if I was disconnected.
- The toolbox feature is nice for keeping my commonly used diagnostic tools handy and ready to transfer to a client with a single click.
- The only thing I can think of that would make it even easier would be to make the connection more instant for the client. Something that can be downloaded and run with a single click rather than a file that downloads that they have to manually click on to run. But it's certainly not difficult to do as is.
- Though ScreenConnect isn't free like other solutions I've used in the past, it's more reliable and has greatly increased my efficiency while decreasing frustration levels for both myself and my clients. I spend much less time getting connected to clients and it has been well worth the money.
I've previously used free solutions like ammyyadmin and Join.me, each of which had their share of issues such as Anti-virus software refusing the download/connection, inability to elevate, and screen lag. I've also used LogMeIn but it keeps getting more and more expensive each year while sometimes it proves useless because the users simply turn off the client software leaving me unable to connect.