ServiceNow IT Service Management Review for TrustRadius
March 01, 2023
ServiceNow IT Service Management Review for TrustRadius
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ServiceNow IT Service Management
One place for Service management, Change control and Inventory management. End users can open service request, problem or incident. IT support work on change request and update status of problem /incident record. Change control help reduce problem & incident during & after the change. ServiceNow IT Service Management technical articular help support trouble shoot issues and see any passed relate incident records. Overall ServiceNow IT Service Management reduce any change induce incident and improved SLA for support & trouble shooting.
- Incident dash board
- Change management
- Self service portal
- Service outage matrix
- On-call scheduling
- Search feature are cumbersome and not work well
- Search in Help should get into more specific of question
- Self-Service Portal
- Change management
- Incident & Problem management
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Service Management go as expected?
Yes
Would you buy ServiceNow IT Service Management again?
Yes
ServiceNow IT Service Management Feature Ratings
Using ServiceNow IT Service Management
9000 - Information Tecnology, Enterprise Business Services
2000 - Tecnician, HelpDesk, Engineer
- Change management
- Problem incident management
- Self services portal
- self service portal
- integrate inventory to change record for device impact
- buld in OpenAI like ChatGPT be able to answere any question relate to incident & change record
Evaluating ServiceNow IT Service Management and Competitors
Yes - Remidy
- Product Features
- Product Usability
- Product Reputation