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Great potential--if they fix it, they'll have a winner!
April 30, 2020

Great potential--if they fix it, they'll have a winner!

Bohdan Cole | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with SimpleTexting

I use the SimpleTexting to send out weather updates and attached PDFs to my Weather Consulting clients. I use both the main texting functionality and the campaign scheduling functionality with my updates to clients. I also use the mobile app functionality with my updates. I am the sole user of this platform. Many of my customers wanted updates via text, so this is why I explored the service.
  • Campaign scheduling
  • Attaching assets to text messages
  • Rollover credits
  • A lot of glitches and bugs, with promised fixes that keep dragging on for some time.
  • Mobile notifications are very buggy. You have to keep force-closing the app and re-opening it multiple times to get the notifications to refresh.
  • Constant toggling of 'Unread' and 'All' on mobile or desktop to get the notifications to clear and show up as opened, otherwise it will imply it's not read.
  • Also, sometimes new notifications don't show up.
  • It's been mostly positive, but the abundance of glitches has made it so that I constantly had to adapt my offering and approach. At one point, messages longer than 140 characters were not sending so I had to shorten the messages and put the rest of the text in an attached PDF. This caused me to lose some customers out of frustration. Others were more understanding and willing to accept it as a technology error and appreciated my ability to swiftly adapt.
  • Overall, people like texts and if I didn't offer them I doubt I would have as many customers as I do.
  • Some clients simply don't get the texts and this seems to be more common with Android users. Some have even used this to justify getting out of their billing because they claimed for weeks they were not getting texts.
  • The glitches have also resulted in me having to test more and cc myself on every message, which uses more credits. I also have to send more messages to get my full message out, which also uses more credits.
None
A lot of false hope and false promises and people saying 'it should be fixed soon' and also what seems to be a lot of ignorance and people in denial over their glitches, which I have had to explain to their support team numerous times. It's challenging. I remain with them because I have credits left to use and I have not had a chance to evaluate a new platform yet.

Do you think SimpleTexting delivers good value for the price?

Not sure

Are you happy with SimpleTexting's feature set?

Yes

Did SimpleTexting live up to sales and marketing promises?

No

Did implementation of SimpleTexting go as expected?

No

Would you buy SimpleTexting again?

No

I want to love it. SimpleTexting does everything I need it to when it works, but the bugs are very frustrating and have been ongoing for some time. I almost canceled for another service, but when I was very busy with clients, it was too late to switch and sign up with a new provider and get an all-new phone number. I think this company should work less on acquiring customers and focus more on fixing their bugs so they can do what they promise, flawlessly. If you look at the reviews on the mobile app and try it for yourself, you will see a lot of these issues continue to be ongoing with no resolution. Even to the moment I am writing this, some of the glitches that I keep getting told are resolved are still ongoing and it's almost May. These issues have been going on since late 2019 or longer--since I joined.