Item: Slack
Rating: 10
Author: Hubert Lau

Use Cases and Deployment Scope

Internal communications
Information distribution lists
Generic email monitoring and fwding
Client comms
Workflow management notifications

Pros and Cons

Love Huddles for spontaneous meetings
Love threads
Integrations possibilities are endless and can be powerful - only limited by imagination
Emails for channels

Customised out of the box industry integarted solutions would be great. ie remote work force, call center etc.

Most Important Features

Integration with other systems (CRM, monday.com etc)
Emails for channels make forwarding and spreading information much less spammy

Return on Investment

reduces email (and lost in email)
enhances conversation and reduces down time
conversations flow and can be caught up in a much easier time frame

Alternatives Considered

Microsoft Teams

I prefer Slack - integrations are key!

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

monday.com, Xero, QGIS

Likelihood to Recommend

It's great for companies with the culture of chat and instant messaging.

Older colleagues seem to resist and prefer to engage in email... as they are used to that form...

Users and Roles

Internal Ops
GIS, Spatial and Remote sensing,
Sales / Customer Service

Support Headcount Required

1 - Curiousity - General IT awareness

Business Processes Supported

Email distribution list
Information sharing
Conversations on various specific topics
Client contact

Innovative Uses

Customer support
Client project information collection

Future Planned Uses

HR - leave requests

Likelihood to Renew

10

Love Slack - possibilities are endless and limited by your imagination on how it can transform the way your business works!

Overall Satisfaction with Slack