Item: Slack
Rating: 9
Author: Edwin Fabellar Jr.

Use Cases and Deployment Scope

Communicating and reaching out to Teams and sharing information with everyone. Also, using this to track and find information is really helpful for me as a subject matter expert. This can also help us cascade important reports and announcements. It also helps us to communicate with each other and to support my colleagues.

Pros and Cons

Cascading report to our team.
Escalating the important case.
Communicating to each other.

Slightly enhancing the letter font.
Adding some features that may help.
Removed some slight glitch.

Return on Investment

Helping to share important information.
Secured conversation.
Saved valuable files.

Alternatives Considered

Kustomer, UJET and Guru

This may help us to share and gather important information and cascade to everyone and also can help us to escalate the cases that are needed as soon as possible; it also helps us to secure the important information that avoids some fraud cases and makes our job convenient.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Kustomer, UJET, The Okta Identity Cloud

Likelihood to Recommend

For me, it is well suited to communicating and reaching out to one another and may help in sharing valuable information that is really important to business matters. It also blends well when it comes to escalating the important cases that may be able to be handled as soon as possible, but sometimes it will be less when it comes to uploading some files due to glitches, but it was a slight issue.

Usability of Slack.

Overall Satisfaction with Slack