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Getting to know your users
November 06, 2019

Getting to know your users

Penta Mauqa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We are using Smartlook to run qualitative analysis of user behaviour on our app. It is being used by the Product and Growth department. It helps us identify the issues and pain points within our app which leads to an informed decision while creating a solution.
  • Provides session recording of what your users are actually doing in their app
  • Lets you apply filters to get to different segments of your user base and observe their behavior
  • Gives event tracking and funnels to help you understand your user's journey
  • The visual design is a little outdated
  • Enabled us to identify issues in our app which directly drove the decisions to overhaul features and design of the app. The resulting boost in sales/purchases of the app offsets the cost of the subscription by quite a margin.
None of the other session recording apps offer support for native Android or iOS apps.
They have a prompt and easy to find customer support. Although I did not have any issues where I had to reach out to them. The product was easy to understand and so was the product documentation.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

I wasn't involved with the implementation phase

Would you buy Smartlook again?

Yes

It's well suited when your app is struggling to produce results and you cannot understand the issues of the app. It is less needed if you are just starting out or do not have enough users. Also, you need to have some quantitative data at hand as well as knowing what's working and what's not.