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I never thought such a tool would work as well as this!
September 06, 2021

I never thought such a tool would work as well as this!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We use Smartlook to monitor our web traffic on newly launched websites, mostly e-commerce, and to determine where customers are having trouble navigating, finding menu entries, and navigate to the correct products. We also use it for the experience in 'my account' and 'my orders' pages and pretty much everywhere where we need to assess whether the information layout and page flow are optimal. It has helped us implement several improvements in our navigation, mega-menus, login and log-out pages, etc.
  • Show recording of user activity on our website.
  • Filter and drill-down into specific interactions.
  • Add reporting for custom events and areas on the website.
  • Show only sessions that have had a particular type of interaction (e.g. shopping cart activity).
  • I would like some more control on filters.
  • I'd like better recording in some areas that is currently missing events.
  • I'd like more recordings included in the plan.
  • We've been able to fix several navigation problems.
  • We've changed the layouts of key pages due to the visitors' behavior on these pages.
We've had no problems with Smartlook or their support. The information we needed was always easily accessible and easy to understand. We didn't really need to contact them that much. Also, the setup experience is a breeze!
Easy to set up, easy to use, and easy to inspect the reports and results. Also, easy to share with co-workers, even if they don't have an account.
As soon as I found Smartlook, I never looked back!

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

We are only using it for customer (public-facing) websites to see whether the customers are struggling to navigate or find specific products or navigation pathways. We also assess where customers LEAVE a specific product page and how we might be able to revamp or change the layout of that page to better serve the desired information. It has helped us see which information customers spend the most time reading on our websites and what they do before and after so that we can show that information more prominently.