Smartlook is a must-have tool for digital marketing teams
October 25, 2021

Smartlook is a must-have tool for digital marketing teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We use Smartlook in multiple ways. First, we use it to analyze customer journey - from landing page - to browsing - to conversion. This is highly valuable as we can see what's the best performing path and what content our users/visitors are interested in. Second, we use Smartlook to catch errors on our website. This is crucial as we're constantly on the lookout if our forms are working and everything is ok. Third, we use Smartlook to evaluate tests we're running on the landing pages or website. And fourth, which is a bit generalized, we use it to visualize how users navigate the website whilst we're testing some hypotheses or just looking for answers to some questions.
  • Tracking events - extremely well implemented.
  • Funnels.
  • Session recordings + filters = an amazing combo.
  • Advanced event tracking.
  • Stability and preciseness can be always improved.
  • Reporting.
  • Data export.
  • Definitely increased visibility in the user experience.
  • We did catch some errors on the form.
  • Optimized content.
Smartlook support team is amazing. They always provide timely and precise answers and help.
Everything you need is there. Plus, the way events are defined is pretty cool.
Smartlook is better in tracking events, building advanced funnels, and filtering out the sessions than Hotjar. It's definitely cheaper and more user-friendly than FullStory.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Smartlook is perfect if you want to see how your visitors engage with the content. How their journey looks and what makes them stay or leave the website.