Item: SmartRecruiters
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

It is being used across the entire organization for our recruiting and interviewing needs.

Pros and Cons

SmartRecruiters has a nice UI and interviews are easy to set up.

It is very hard to get reports or analytics from smartrecruiters.
It is hard for me to find candidates once in the database once they have been moved to the rejected phase.
Lead candidates candidates processes are very confusing.

I am sure the candidate experience side is very easy, candidates do not have to supply a resume- they can use their LinkedIn profile. If the candidate uses their LinkedIn profile, it is harder to view on the recruiting side.

I am personally very frustrated with SmartRecruiters and have not had the best customer success rep in the last few months. I have waited over a month now for some very basic reporting.

Usability for Hiring Managers

My hiring managers hate using SmartRecruiters.

Return on Investment

I don't know my ROI with SmartRecruiters because I cannot get reports that tell me detailed numbers, there are reports in SR but they do not give me the details. If I have a candidate that has been in new for 3 weeks I can see from their graphs that information but I cannot see who that specific candidate is.

Alternatives Considered

Greenhouse and iCIMS Talent Acquisition Software Suite

I did not select SmartRecruiters, it was already in place when I started my employment.

Likelihood to Recommend

It is not an ATS so for our purposes it does not meet our needs as we grow.

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Marie Touchon
(Vendor Representative) commented 6 years ago
Thank you for taking the time to review us and for your candid feedback. Sorry it has taken us so long to respond. We take your feedback very seriously, and have actually made some serious improvements based on what you and some other customers have said. Smartrecruiters’ key mission is to provide all of our customers with the ultimate candidate and internal user experience. Regarding reporting, there has been many updates, for instance you can export on demand directly from the API to a csv file. One of our latest features is a report builder. Also in the applicant flow report you can see the names of the candidates, when they have applied and their stage in the application process. Regarding the management of your candidates, you can go to the ‘Applicant list’, which contains all the candidates that have applied to a particular job. Furthermore, you mentioned the difficulty of finding candidates in the database once they have been moved to the rejected phase. I am sorry but we can not make this easier due to the current GDPR regulations; the personal information of rejected applicants can not be kept by SmartRecruiters. If you are no longer a customer: I know you did not have the best experience with SmartRecruiters, but I’m confident that with our product updates and improvements based on your feedback, we could really turn that around. Our thousands of happy customers would agree :) If you are interested in learning more about what is new, I would love to get you on a call with our team. Let me know, and have a great week! If you are still a customer: I am glad to see you are still a customer of ours and using our product. If you are having trouble with it, please reach out to your Customer Success Manager or reach out to our support team. You can call us at 1-415-659-9130 and contact us through this page: https://www.smartrecruiters.com/about-us/contact-us/. You can always visit the help-center as well. I hope the fact that you are still using the product means you enjoy it now. Let me know if there is anything I can do to help!

Not happy with SmartRecruiters - they are aware that we are not happy

Software Version

Overall Satisfaction with SmartRecruiters