1. Home
  2. Case Management Software
  3. Bonterra ETO Reviews
  4. User Review of Bonterra ETO
Satisfactory Use
January 23, 2018

Satisfactory Use

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Social Solutions ETO

I am the ETO administrator. I designed all the programs and reports for my organization. It is wild being used across our whole organization, covering our Adult Education, Employment Center, Job Training and Multiple Service programs. All the data is stored in the cloud and they are safe. Data from different programs can be shared or masked. It's flexible and powerful to the system administrator. In a word, ETO is useful tool for nonprofit organization.
  • Flexible design functions. Administrator can design all the programs by themselves without any PHP experience. It is easy to learn and use. I mastered ETO and began to work on it without any training.
  • Powerful report functions. Using ETO Result, users can design and pull out all the reports without any SQL experience.
  • ETO has rich functionality, we can define a lot of properties for every program/touchpoint/account, which makes our work more comfortable.
  • ETO has powerful searching functiong
  • ETO connects participates with entities, which makes it easier to administrate.
  • ETO Result is slow recently.
  • ETO database is not opened to administrator. Experienced user can not visit the database by SQL.
  • ETO demographic information does not support Chinese, which causes us can not store some useful information. For example, Chinese name.
  • Our user wonder why they have to use IE as the only browser for ETO.
  • Because ETO charges a license fee, it is difficult is compare ETO to the database we used before; but after using ETO it is not necessary to have a programmer to do coding.
  • Compared to our old database, ETO search efficiency increased by 50%
We used Access database before. This Access database was developed by someone ten years ago. No one can modify it although it has some problems and needs to be improved. After consulting some other non-profit organizations, we selected ETO. ETO is so flexible that we can design all the programs without a PHP expert. On the other side, ETO is in the cloud, and the data is safe. That's the reason we use ETO.
One of our staff is responsible for retention of a job training program. He need to fill in up to 20 records for one student. I created a retention touchpoint for him to do that. At first, when he was doing retention, he was exhausted because he had to fill out all the duplicate information all the time. For example, the employer name, job title, work place, etc. I received his complain. Fortunately, I find the pre-populate answer function in ETO touchpoint. This function save a lot of time for him. Now he is very satisfy this feature.