Solarwinds Service Desk Review
Updated December 11, 2020
Solarwinds Service Desk Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Service Desk (SSD)
Solarwinds Service Desk is used by multiple technical support teams within the University. The primary reasons for selecting Solarwinds Service Desk were its ability to assist in asset management as well as being HIPAA compliant.
- Asset management
- Ticket management
- Lack of public-facing site for general solutions or tips
- Doesn't auto-assign trouble ticket to individual well
- Helped satisfy HIPAA audit assessment (asset management)
- Quicker response time with service desk app
When we transitioned to Solarwinds Service Desk, it was the only hosted service that was HIPAA compliant. Having a HIPAA-compliant solution was a requirement to allow us to support our health care clinics.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
No
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
No
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
No
SolarWinds Service Desk Feature Ratings
ROI
Yes - SolarWinds Service Desk replaced FreshDesk
- Price
- Product Features
SolarWinds Service Desk was one of the few solutions that was HIPAA compliant and was better priced compared to other HIPAA compliant solutions.