Cost effective and productive end user and server remote support tool.
February 15, 2022

Cost effective and productive end user and server remote support tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop Enterprise

Splashtop Enterprise's remote support solution is used by IT support personnel to provide technical aid for end-users of the company's IT systems as well as for remote support of the server infrastructure. It is used as well for the installation of needed software updates and end-user applications. It has proved invaluable for off-hours support needs.
  • Troubleshooting with end users via remote connections.
  • Updating end users' applications via remote connections.
  • Access to servers for operating system and application updates.
  • It is often difficult for end-users to successfully locate the SOS application on the website. The primary access screen has way too much content which is confusing.
  • The system seldom allows successful reconnections to end-user workstations during sessions that require reboots.
  • It has proved to be an effective replacement for previously used, more expensive remote system support and access tools.
No recent need for Splashtop Enterprise aid.
Splashtop Enterprise has become a critical tool for providing support to end-users.
The tool was very easy to set up and configure for the required remote access features.

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


Microsoft 365 (formerly Office 365), Veeam Backup & Replication
Works very well for the normal end-user support needs. Requires repeated session connections during troubleshooting which requires reboots.

Using Splashtop Enterprise

  • Remote access for end user support.
  • Requirement to access remotely located always on equipment.
Recently renewed for second year of usage.

Evaluating Splashtop Enterprise and Competitors

  • Price
  • Product Usability
Lower cost and complexity were significant advantages over other reviewed products which included LogMeIn, TeamViewer, and one other product.