Splashtop Enterprise (Remote Software) Review
Updated February 23, 2022
Splashtop Enterprise (Remote Software) Review
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
- Remote Desktop
- White Board
- Record Screen session
- File Transfer
Overall Satisfaction with Splashtop Enterprise
I work with a mixture of clients from SOHO, Business, and Multimedia and use Splashtop Enterprise to support all my clients' needs, from basic software installs to complex remote troubleshooting. Since I'm able to run Splashtop Enterprise on IOS devices as well, it gives me remote support no matter where I'm at a given point.
- Stable and fast (Remote connection)
- (File transfer) between computers, easy and fast
- (White Board) feature is great for getting your point across to support clients
- Making a quality product without over charging like its competitors
- Great customer support
- More support for Mac based OSX
- Better Mouse and Track Pad improvement for mobile device ease of use
- Helped improve my client support and reduce downtime, even in these times of Covid-19
- Help keep costs down, by offering a quality product at a fair price
Splashtop Enterprise security protocols meet and exceed my expectations. Whether I'm logging into an individual client on a private LAN or enterprise-level remote access to a VIP client, I'm assured of a secure connection. With the two-factor verification that adds a double layer of security, all this not only gives me peace of mind but, more importantly, puts all my clients at ease when it comes to network security.
When it comes to setting up and adding a client's computer to Splashtop Enterprise, the experience is an easy one. Since I work with both Windows and Mac OS platform clients, the Splashtop Enterprise login portal couldn't be easier to use and manage. From either adding a computer on a current or new deployment to sending out Splashtop Enterprise email links for the client to remotely download and install by themselves couldn't be easier.
Yes - I purchased Splashtop Enterprise software to replace both: LogMeIn and TeamViewer. The reason for both replacements was based on the fact that both previous remote software were way overpriced, had poor customer support, and had very buggy software.
Do you think Splashtop delivers good value for the price?
Not sure
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Splashtop go as expected?
I wasn't involved with the implementation phase
Would you buy Splashtop again?
Yes
Using Splashtop Enterprise
1 - Im the owner, and technician.
1 - Myself only at the moment.
- Remote logging for RAID and Server management
- Remote logging into Network for management and firmware updates
- Remote logging in mixed client issues
- Using whiteboard for tech to client training
- Transferring files through Splashtop to clients computers
- Saving screen videos for future KB (knowledge Base) training use
- NA
- NA
- NA
Evaluating Splashtop Enterprise and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Quality, support and price...
No, the process is easy, no need to change things.
Splashtop Enterprise Implementation
- Implemented in-house
- NA
- NA
- NA
Splashtop Enterprise Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success | None |
No, standard support works just fine for me.
Yes - Yes, the issue was corrected in a timely manner.
Using Splashtop Enterprise
| Pros | Cons |
|---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Logging into clients
- Using on-screen Mouse
- WhiteBoard
- Chat, screen record, file transfer
- NA
- NA
- NA
Yes - Very well, since its scaled for mobile devices.