Splashtop Enterprise (Remote Software) Review
Updated February 23, 2022

Splashtop Enterprise (Remote Software) Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop
  • White Board
  • Record Screen session
  • File Transfer

Overall Satisfaction with Splashtop Enterprise

I work with a mixture of clients from SOHO, Business, and Multimedia and use Splashtop Enterprise to support all my clients' needs, from basic software installs to complex remote troubleshooting. Since I'm able to run Splashtop Enterprise on IOS devices as well, it gives me remote support no matter where I'm at a given point.
  • Stable and fast (Remote connection)
  • (File transfer) between computers, easy and fast
  • (White Board) feature is great for getting your point across to support clients
  • Making a quality product without over charging like its competitors
  • Great customer support
  • More support for Mac based OSX
  • Better Mouse and Track Pad improvement for mobile device ease of use
  • Helped improve my client support and reduce downtime, even in these times of Covid-19
  • Help keep costs down, by offering a quality product at a fair price
Very easy for the most part, even with all the new security settings being implemented by OS manufacturers all the time.
Splashtop Enterprise security protocols meet and exceed my expectations. Whether I'm logging into an individual client on a private LAN or enterprise-level remote access to a VIP client, I'm assured of a secure connection. With the two-factor verification that adds a double layer of security, all this not only gives me peace of mind but, more importantly, puts all my clients at ease when it comes to network security.
When it comes to setting up and adding a client's computer to Splashtop Enterprise, the experience is an easy one. Since I work with both Windows and Mac OS platform clients, the Splashtop Enterprise login portal couldn't be easier to use and manage. From either adding a computer on a current or new deployment to sending out Splashtop Enterprise email links for the client to remotely download and install by themselves couldn't be easier.
Yes - I purchased Splashtop Enterprise software to replace both: LogMeIn and TeamViewer. The reason for both replacements was based on the fact that both previous remote software were way overpriced, had poor customer support, and had very buggy software.

Do you think Splashtop delivers good value for the price?

Not sure

Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

I wasn't involved with the implementation phase

Would you buy Splashtop again?


Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365), Adobe Bridge
Works very well at any given point where remote support is needed Not well suited for IOS device management due to Apple security protocols

Using Splashtop Enterprise

1 - Im the owner, and technician.
1 - Myself only at the moment.
  • Remote logging for RAID and Server management
  • Remote logging into Network for management and firmware updates
  • Remote logging in mixed client issues
  • Using whiteboard for tech to client training
  • Transferring files through Splashtop to clients computers
  • Saving screen videos for future KB (knowledge Base) training use
Because of the top quality application and company support.

Evaluating Splashtop Enterprise and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Quality, support and price...
No, the process is easy, no need to change things.

Splashtop Enterprise Implementation

Splashtop Enterprise Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
No, standard support works just fine for me.
Yes - Yes, the issue was corrected in a timely manner.

Using Splashtop Enterprise

The software has always been stable for both Mac and Windows OS platforms.
Like to use
Relatively simple
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Logging into clients
  • Using on-screen Mouse
  • WhiteBoard
  • Chat, screen record, file transfer
Yes - Very well, since its scaled for mobile devices.