Item: Splashtop
Rating: 10
Author: Verified User

Overall Satisfaction with Splashtop Enterprise

Use Cases and Deployment Scope

I work with a mixture of clients from SOHO, Business, and Multimedia and use Splashtop Enterprise to support all my clients' needs, from basic software installs to complex remote troubleshooting. Since I'm able to run Splashtop Enterprise on IOS devices as well, it gives me remote support no matter where I'm at a given point.

Pros and Cons

Pros

Stable and fast (Remote connection)
(File transfer) between computers, easy and fast
(White Board) feature is great for getting your point across to support clients
Making a quality product without over charging like its competitors
Great customer support

Cons

More support for Mac based OSX
Better Mouse and Track Pad improvement for mobile device ease of use

Return on Investment

Helped improve my client support and reduce downtime, even in these times of Covid-19
Help keep costs down, by offering a quality product at a fair price

Support Rating

Very easy for the most part, even with all the new security settings being implemented by OS manufacturers all the time.

Splashtop Security

Splashtop Enterprise security protocols meet and exceed my expectations. Whether I'm logging into an individual client on a private LAN or enterprise-level remote access to a VIP client, I'm assured of a secure connection. With the two-factor verification that adds a double layer of security, all this not only gives me peace of mind but, more importantly, puts all my clients at ease when it comes to network security.

Onboarding with Splashtop

When it comes to setting up and adding a client's computer to Splashtop Enterprise, the experience is an easy one. Since I work with both Windows and Mac OS platform clients, the Splashtop Enterprise login portal couldn't be easier to use and manage. From either adding a computer on a current or new deployment to sending out Splashtop Enterprise email links for the client to remotely download and install by themselves couldn't be easier.

Products Replaced

Yes - I purchased Splashtop Enterprise software to replace both: LogMeIn and TeamViewer. The reason for both replacements was based on the fact that both previous remote software were way overpriced, had poor customer support, and had very buggy software.

Key Insights

Do you think Splashtop delivers good value for the price?

Not sure

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

I wasn't involved with the implementation phase

Would you buy Splashtop again?

Yes

Other Software Used

Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365), Adobe Bridge

Likelihood to Recommend

Works very well at any given point where remote support is needed Not well suited for IOS device management due to Apple security protocols

Remote logging for RAID and Server management
Remote logging into Network for management and firmware updates
Remote logging in mixed client issues

Innovative Uses

Using whiteboard for tech to client training
Transferring files through Splashtop to clients computers
Saving screen videos for future KB (knowledge Base) training use

Future Planned Uses

Likelihood to Renew

Because of the top quality application and company support.

Evaluating Splashtop Enterprise and Competitors

Key Differentiators

Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product

Quality, support and price...

Evaluation Lessons Learned

No, the process is easy, no need to change things.

Splashtop Enterprise Implementation

Implementation Rating

ery satisfied with how easy the implementation went.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Implementation Issues

Splashtop Enterprise Support

Splashtop Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success	None