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Sprout Social review
August 11, 2022

Sprout Social review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with Sprout Social

I used Sprout to manage all of our agencies social media clients.
  • Dashboard.
  • Support team.
  • Ignored after the contract ended, debited account with fees even after cancellation.
  • Post failed regularly and lost client satisfaction.
  • Staff had to post manually on their days off.
  • Report data not accurate.
Cheaper and does the same thing.

Do you think Sprout Social delivers good value for the price?

No

Are you happy with Sprout Social's feature set?

No

Did Sprout Social live up to sales and marketing promises?

No

Did implementation of Sprout Social go as expected?

Yes

Would you buy Sprout Social again?

No

It's fine to use but the reliability is not there, more focused on scaling and keeping public shareholders happy with ROI.
They haven't replied post contract cancellation.
I have been with Sprout for 5 years and have recently decided to cancel due to their poor service, posts failing and high prices. After contract cancellation they continued to debit my account and are now ignoring my emails for a refund. Had to go to my card supplier to dispute the charge.

Sprout Social Feature Ratings

2.8
Boolean keyword searches
3
Filtering out noise/spam
4
Sentiment analysis
1
Broad channel coverage
3
1.5
Content planning and scheduling
3
Audience targeting
1
Content optimization
1
Workflow management
1
2.3
Automated routing and prioritization
1
Customer interaction histories
4
Bulk actions
2
1.0
Lead generation
1
Content marketing
1
4.8
Twitter
6
Facebook
6
LinkedIn
6
Instagram
1
2.0
Campaign success analytics
2
Real-time tracking
1
Competitor analysis
3
6.0
Role-based user permissions & privileges
6
Mobile access
6