Item: Streak
Rating: 7
Author: Jeremias Padilla

Overall Satisfaction with Streak

Use Cases and Deployment Scope

Streak is used for both our Sales and Partnership teams as well as for punctual communication by our Support team. Sales and Partnerships use it as a database to register different partnership opportunities. Support uses it mainly when we need to communicate to multiple customers with the same message (Mail Merge feature).

Pros and Cons

Pros

Mail Merge
CRM
Follow Up

Cons

Finding Documents
Organizing Information
Editing Permissions
Storage of Information

Return on Investment

ROI
Organization

Alternatives Considered

Zendesk Sell

Key Insights

Do you think Streak delivers good value for the price?

Yes

Are you happy with Streak's feature set?

Did Streak live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Streak go as expected?

I wasn't involved with the implementation phase

Would you buy Streak again?

Likelihood to Recommend

In terms of sending communication to multiple recipients, Streak has proven to be a valuable asset giving us flexibility where needed. We have had less luck when it comes to sorting, sharing, storing, and organizing the information that is registered by our teams within Streak. In my experience, giving access is not simple, activating sharing settings is not consistent, and once linked to a specific Gmail user the information generated by that user is lost if the user is no longer part of the organization.

Comments

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Streak for Mozio's Communication Needs