SuccessFactors Employee Central - a one-stop shop if you can deal with frustrations.
September 26, 2019

SuccessFactors Employee Central - a one-stop shop if you can deal with frustrations.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Employee Central

Overall Satisfaction with SuccessFactors Employee Central

SuccessFactors manages multiple HR functions for us including maintaining a basic employee profile, setting and cascading objectives, reviewing performance, managing learning and setting up learning assignments and plans, and some basic managerial reporting. SuccessFactors Employee Central is probably best at providing a reasonably robust learning management solution, but similarly, its objectives management is weak and leaves substantial room for improvement.

Pros

  • Learning Management - SuccessFactors enables me to see where my employees are with conforming to their mandated training.
  • Learning Plans - SuccessFactors makes it easy to push out required training plans and assignments to my reports with minimal effort on my part.
  • Performance Reviews - SuccessFactors makes it relatively easy to write performance reviews within the application by adhering to an HR established template for our performance reviews.

Cons

  • SuccessFactors execution on Objectives leaves me wanting. It is challenging to cascade objectives and have the end result be what you intended.
  • SuccessFactors does not offer a robust solution for saving your work. At times, the web app will crash, and you'll lose data if you haven't recently saved.
  • SuccessFactors navigation of its reporting options is rarely clear. I often find myself needing to run a report just to see what the expected output is.
  • SuccessFactors Employee Central offers a one-stop-shop for many of the HR activities we need for daily management of our direct reports. This has saved me substantial time over visiting multiple 3rd party applications for my people management.
  • It seems SuccessFactors Employee Central could be doing more for me, but for whatever reason, HR has not decided to implement those tools and instead uses 3rd party tools. Perhaps SuccessFactors needs to offer better integration options or easier setup for some of its other features.
  • SuccessFactors Employee Central has really made it easy for my employees to search and find internal training courses that my company offers. This is a huge set up from our old system.
  • iCIMS Talent Acquisition Software Suite
Unfortunately, my HR department has opted not to activate our recruiting tools within SuccessFactors. Instead, we use a 3rd party utility called iCIMS to take care of that. As a manager with too many tools in too many places, I'd welcome a single unified solution, but it seems iCIMS offers a more complete and robust solution for Talent Acquisition.
SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors HCM's feature set?

No

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors HCM again?

No

Workhuman (formerly Globoforce), Apple iCloud, Microsoft Visual Studio Code
Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.

SAP SuccessFactors HCM Feature Ratings

7.0
Employee demographic data
Not Rated
Employment history
7
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
7
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.5
View and generate pay and benefit information
Not Rated
Update personal information
9
View job history
Not Rated
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
2.0
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
4.5
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
8
Review reminders
1
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
2.8
Corporate goal setting
3
Individual goal setting
3
Line-of sight-visibility
3
Performance tracking
2
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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