SysAid is a good application to use.
July 27, 2022
SysAid is a good application to use.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
SysAid is used for incident reporting and request submissions by the end users. Also used to configure/create templates to make the end-user experience positive.
- Reporting.
- Customization.
- Support from Sysaid Customer Service.
- Ease of use for end user.
- Workflows are more easily customizable.
- Allowing for more customization.
- Interactive UI.
- Enhance reporting function.
- Easy to track incidents reported.
- End User ease of use.
- Customization meets current needs.
It makes it easier to trigger tasks to other teams via the workflows w/o manually telling them. Configuration of the workflows is much easier than before.
Not Applicable.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes