Overall Satisfaction with Talkdesk
Talkdesk is used in our call center. It is used on a daily basis and allows our members to take/make calls to our customers. It connects our customers to an actual person that can answer questions and provide the services they need.
- Easy to use interface for our end users regardless of their technical background.
- Extremely reliable.
- More customization; integration with text expander.
- Talkdesk allows us to provide the best service to our customers.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes