Item: Talkdesk
Rating: 9
Author: Carmen Ramirez

Use Cases and Deployment Scope

It is mainly used by our Member Success Department. It solves an issue in regards to space as we don't need physical phones on our desks.

Pros and Cons

I really like how easy it is to transfer calls on Talk Desk.
You can see how many people are logged in and how many customers are in the queue.
To dial out is also very easy as you can copy and paste into the phone number field.

Bugs are usually fixed quickly however it can be extremely disruptive to business needs & communication.
I would like it if it had a caller ID feature.
Widget mode can be very glitchy.

Support Rating

I think over all it is a good product with room for improvement. I do see Talkdesk being even better in the future.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

I really like Talkdesk for phone teams. I think it would also be useful even if someone's primary job is not phone related so you don't have to use a physical phone.

Overall a good experience!

Overall Satisfaction with Talkdesk