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My part of experience with Talkdesk
November 22, 2021

My part of experience with Talkdesk

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It is used to make outbound calls to the customers and to the clients and to generate the reports for the same.
  • User friendly
  • Accurate reports
  • NA
  • NA
  • It has helped us to coordinate with the in the USA easily
  • NA
  • NA
Talkdesk has always given us flexibility with the generation of reports. It also ensures we get live reports.
There was a time where the team used to struggle with live reporting and networking. However, after using Talkdesk, we have got easy access to live reports and good quality of network

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk has always ensure to give us the accurate reports and have a clear network over the call. It also ensures to get the task done easily as it is user-friendly.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated