TeamViewer - Overpriced, Non-Intuitive, But More Than Capable
June 11, 2018
TeamViewer - Overpriced, Non-Intuitive, But More Than Capable
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
Teamviewer is rolled out to a select set of machines for users who wish to receive technical support from the main office when working at home.
Pros
- Easy to deploy and initially configure
- Dependable service up-time
- Is recognized widely and is trusted
Cons
- Management and addition of endpoints is not intuitive
- Does not easily interface with most ITIL compliant ticketing systems
- User experience (from the viewpoint of the technician) is poor
- TeamViewer provides an economical and easy to configure solution for small operations. The ROI of the product in such an environment is healthy as the value of remote support capacity is enough to justify investment in any such software.
- TeamViewer's licenses are expensive, more expensive than most competitors, so while the ROI is there, so is the heft of that investment.
Frankly, TeamViewer does not stack up against these other options, it competes with them to some degree but is, in my opinion, the least of the four. Where it does excel is in its advanced feature set - in that it has many features available - even though those features are presented in what I think just un-intuitive enough to frustrate both end-users and technicians.
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