Complete remote assistance software
July 10, 2019
Complete remote assistance software
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
Currently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.
- It is easy to use, it allows control of any computer from any part of the world.
- The communication between you and the computer being controlled is really fast, it has just a little delay.
- It allows you to transfer files.
- Really affordable.
- Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow.
- You won't be able to control a computer with a different version from yours.
- Maybe they could add the function of viewing two remote computers at same time.
- Quickly solving problems for clients and employees.
- Tech support does not need to go personally to solve a problem.
- Don't think there is any negative impact on ROI.