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Text-Em-All Is A Great Communication Tool
July 14, 2023

Text-Em-All Is A Great Communication Tool

Kurt Metzger | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

Text-Em-All is a very user-friendly communication service that has a low cost. The Lakeland Disposal & Recycling businesses primarily uses the service to send automated voice calls & voice mails to customers who have landlines, which is a large portion of the business' customer base. Since starting to use the services 2 years ago, I have witnessed Text-Em-Alls continuous improvement. In today's world, I highly recommend Text-Em-All, which can be used in conjunction with other tools or be used with other communication tools. It is very flexible.
  • Load names and phone numbers from an outside file
  • Create voice messages by coping and pasting a text.
  • Easy visibility to the number of customers that received the message
  • Easily purchase more credits when needed
  • More automated integration with our systems
  • Less steps to fill out when creating the message
  • Lower credit costs for more volume
  • Translate Text messages to voice message.
  • Easily upload excel or CSV files of name and phone numbers
  • Menu driven steps to set up and execute
  • Visibility to the number of calls received
  • More costly for high volume calls. Credit costs start to add up more than costs for texting with other services
  • Does not integrate with other systems - requires a separate steps
  • Seems as though more attempts of delivering calls could be made - especially for customers who do not have VM and have a busy signal.
We received a quick response to our question and a solution that they already took the initiative to execute. The situation was that we needed to transfer the credits from one of our employees to another. The other employee already set up an account. By us simply sending a msg to support asking for the credit transfer, Text-Em-All handled right away and sent a msg via email right away as well.
Text-Em-All always delivered the messages we needed in the time frame we selected. It was 100% reliable. This helped our business provide timely updates to customers on things such as delay's in service, changes in service days due to weather or other related issues, as well as reminding customers who owed $ that their account was past due.
ZipWhip has been our tool for SMS and Text-Em-All for Voice.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Twilio Zipwhip (discontinued), Microsoft Power Automate
Text-Em-All is more appropriate for voice calls and messages, not necessarily text messages. Reason is that other text services cost less and are user friendly. But other communication services do not have voice and message capability. So Text-Em-All is a very good supplement to a business' communication resources.