Best Form of Communication
Updated July 31, 2023
Best Form of Communication
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Text-Em-All
The water department issues notices of shut offs and water leaks that may interrupt service in customer areas. We also notify customers of food give away when the police department has received donations from local churches.
- User-friendly website
- Provides great communication to our citizens
- Provide more history of previous messages sent.
- Create more columns of identification for contacts.
- The ability to add a "note" for contacts that we use as another form of identification.
- The ability to send voice message and text at the same time.
- Improved communication with our citizens
- Expectations of a text for every single matter
We reach out to water customers regarding water leaks to inform them of a disruption of service. It is appreciated by the customers so they may plan for it ahead of time.
It's been a few years since we last used the service so I cannot remember the name of the company but it was free and it was lacking.
Do you think Text-Em-All delivers good value for the price?
Yes
Are you happy with Text-Em-All's feature set?
Yes
Did Text-Em-All live up to sales and marketing promises?
Yes
Did implementation of Text-Em-All go as expected?
Yes
Would you buy Text-Em-All again?
Yes
Using Text-Em-All
3 - Communication for administration and utilities
3 - Water clerk to send mass notices of shutoff, court clerk to send notice of food give-aways, secretary to send notice of change to garbage pickup
- notice of shut off
- notice of food give away
- notice of change to trash collection
- food give aways
- considered using for warrants
- warrants
Evaluating Text-Em-All and Competitors
Yes - Free text service. Not many features
- Cloud Solutions
- Ease of Use
We wanted something easy to use so new hires would have the ability to accomplish this in training.
It would be nice if it could integrate with our water software.
Text-Em-All Implementation
- Implemented in-house
Change management was minimal
Text-Em-All Support
| Pros | Cons |
|---|---|
None | None |
No, we have never had to use support.
We have never used support.
Using Text-Em-All
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- texting
- saving contacts
- recording messages