TOPview of TOPdesk
June 27, 2018
TOPview of TOPdesk
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
It's being used by our service desk. They receive questions, remarks, comments, complaints, and suggestions from traffic users all over the country. They categorise the messages and transfer them to second line specialists to answer or solve. TOPdesk also is the source for management reports on these matters. It is very useful for the company.
10 - IT service management
- Providing an overview on messages
- Possibilities for reports
- Monitoring solution time
- Connecting with other users in similar departments
- More graphic report possibilities
- Much more efficiency
Several tools - mostly self-written