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TOP! Desk
September 12, 2023

TOP! Desk

Zeynep Öztürk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

I’m using TOPDesk as an operator for user issues, incidents and changes related to campus real estate for TU Delft
User/customer management, IT management, Facility management etc.
  • Layout is very well
  • Much of information if you are stuck
  • User friendly
  • Simplify the reporting tool
  • Reduced time with incidents and escalations
  • Increased overall process on incident management
  • Less of frustration from the business
I have never contacted the support desk
It works already fine with me.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Pros:
It is very user friendly, not difficult to use.
You have all ITIL modules in it to use.

Cons:
Reporting tool is not very user friendly

TOPdesk Feature Ratings

Incident and problem management
5.6
Organize and prioritize service tickets
8
Expert directory
4
Service restoration
4
Self-service tools
4
Subscription-based notifications
8
ITSM collaboration and documentation
7
ITSM reports and dashboards
4
ITSM asset management ()
Not Rated
Change management
6.3
Change requests repository
7
Change calendar
4
Service-level management
8