TOPdesk makes your workday better and easier!
September 12, 2023
TOPdesk makes your workday better and easier!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We are using TOPdesk within the Business Support team. All employees of Florys Groep use the portal to get support from our team. For financial,administration,facility,IT purposes. Before we are working with another ticket system without asset management,contracts and the mailbox.
10 - IT Servicemanagement, facilities management, administration.
- Asset management
- Service portal
- Operational tasks, reoccurring
- Idle time is short, after 15 minutes you need logon again. Automatically save ticket information.
- A roadmap with timeline for changes. Year timeline.
- Overview with all types of tickets in 1 view
- We are working with the TOPdesk within 1 year so the ROI can be checked later.
It have all the key components that we wanted.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
No
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes