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Topdesk can be used in more ways that shown
June 16, 2023

Topdesk can be used in more ways that shown

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Incident management, customer complaints and claims management, facility management, webshop, contracts,
5000 - All kinds of functions. Quality, facility, legal, insurance, CS employees
  • User friendly design so quick learning for new employees
  • Saas app is usefull
  • Open tickets and reports
  • More optional fields for forms
  • More details on extranet on modules. Not all are well explained
  • Less manual administration of incidents and claims
  • Easy to find previous tickets on same topics
Not applicable
Most employees are very friendly and skilled. Sometimes in the summer period the quality is lower due to interns/ summer school
Easy process to continue to upgrade

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

For very complicated processes it is not working.
it is really helpful for easy to fill in forms and checks

TOPdesk Feature Ratings

Incident and problem management
5.8
Organize and prioritize service tickets
5
Expert directory
5
Service restoration
Not Rated
Self-service tools
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
5
ITSM asset management
5.0
Configuration mangement
Not Rated
Asset management dashboard
5
Policy and contract enforcement
5
Change management
5.0
Change requests repository
5
Change calendar
Not Rated
Service-level management
Not Rated